And We're Back!
CHANGE FOR THE BETTER
Updated Logistics & Procedures
We are so excited to have re-opened the gym safely on Saturday 25th July.
Firstly we would like to thank all the members who have supported us financially and emotionally through what has been a very difficult period. As a small independent family run business, we do not have the luxury of a large corporation and financial backing behind us, however we are proud to have been able to survive the last 16 weeks and be able to re-open the doors on this side.
We are truly thankful to those who continued to utilise an almost full weekly timetable of over 30 virtual classes, 10 PT sessions, outdoor gym/spin sessions and hired equipment from us, each and every one of you has enabled us to re-open our doors next week. It also says a lot about all the instructors and team members who have continued to work throughout the pandemic, from their homes, coming up with creative ideas to ensure members could still train with us and get their fitness fix at probably the most important time of any of our lives.
Since being given the final guidance on how we could re-open, we have been busy working out how the requirements could be implemented within our facility. The information below, details the logistics on how we can achieve these in a safe and effective manner. All decisions that have been taken have been done so, to protect members and our team. We are privileged to benefit from such a large space both in length, width and height and we are able to bring back an almost complete gym space service immediately.
As you may be aware under the latest government guidance we have to limit the number of people within the building to 1 person per 100 square foot. To work out this measurement we are ‘able’ to include what we class as ‘dead’ space such as the reception, changing rooms, creche and staff areas. However, in the first instance we will not include these areas within our calculations as we do not feel comfortable maximising our capacity to this extent as we want our members to benefit from an enjoyable, effective and most importantly a safe session.
That being said, we are exceptionally lucky to benefit from such a large gym floor, therefore we can comfortably accommodate a maximum capacity of 40 people (including staff) within this area at one time. In the first instance however, to maintain this safe environment further, we will be limiting entry to the gym to a maximum of 20 members & 2 Personal Training clients (plus minimum staff) at any one time, keeping us well below our self-imposed capacity of 40 people so that equipment can be utilised by all. This capacity will be reviewed on a daily basis, and will be amended accordingly depending on demand, current guidance and whether we feel that we can accommodate more, safely.
In the first instance, we will be opening our sessions from:
6 AM to 8PM Weekdays
8 AM to 4PM Saturday
8AM to 12PM Sunday
We understand that these sessions are slightly reduced, however, there is a need to balance staff availability and costs. Depending on attendance and demand, we will be reviewing these opening hours on a weekly basis to ensure we are being as cost effective as possible, enable us to undertake a thorough end of day and end of week clean and allow our staff and ourselves some downtime to reconnect with our families on a Sunday. As per our usual terms and conditions, we reserve the right to cancel any sessions which hold less than 3 booked members.
‘BOOKING A SESSION’ / TRACK & TRACE:
Throughout our closure there was much discussion as to whether we should allow members to just ‘turn up and train’ in the club, however, in line with current guidance, and to ensure people don’t have a wasted journey and access denied, we have configured our software so that pre-booking a slot is now mandatory.
This system may seem restrictive at first, however we feel that the benefits of this will far outweigh having an ‘open’ gym, as sessions can be pre-booked up to 7 days in advance AND booked at a moments notice if capacity allows.
Booking a slot will be administered just like our class booking system, very simply via our ClubRight app. If you do not have a profile set-up yet, please see our webpage with full instructions. It will also allow you to book 7 days in advance so that you can be assured that your slot is secure or in as little as 5 minutes if you are never quite sure what the week will bring. There will be plenty of slots available to be utilised.
We would ask that members only book the sessions that they are confident that they will turn up to, and not blanket book sessions with a view to cancel as this is unfair to other gym members and will force us to consider limiting the amount of sessions which can be booked per week, which we do not want to do.
All of our gym sessions have a waiting list enabled, therefore if a cancellation does appear a text message will be sent to all members on that waiting list to claim the session. The first one to claim, will be the first to secure the spot. Therefore it is imperative, that if you do not intend to train, cancellation of your session is necessary to facilitate other members.
As an extension to this, we will also be extending our 2 HOUR CANCELLATION policy to the gym floor bookings, so that we can facilitate as many members to utilise the sessions. If a session cannot be attended, cancellation must be administered via the ClubRight app a minimum of 2 hours before the session is due to start. (Please see club t’s and c’s for further details in how this will be enforced.)
SESSION TIMES & LENGTH:
Sessions will be on the hour, every hour and limited to 45-minutes. This will allow the maximum traffic to use the facility and so that staff have an opportunity to clean the communal areas between sessions & have a break.
Staff, although minimal to allow for maximum member usage, will be available to assist with anything you need and will be reminding you of the time left in your session at 30 and 40 minutes past the hour to ensure you can clean your final piece of equipment and leave the building. This is part of their job, so please do not take offence by them reminding you of the time left in your session.
As you can appreciate, our main priority in the first instance is to open the gym to facilitate the ‘gym-goers’ to be able to train. Therefore for the first 2 weeks of re-opening, we will be keeping all indoor classes ‘virtual’ (excluding our indoor RIDE sessions), this is to allow us to concentrate our efforts on making the new gym systems work. If we feel that there is demand and we have the capability to run them in the studio earlier than this, we will. We are mindful however that the school holidays are usually a time for lower class attendance, however, as with all things, this will be reviewed on a weekly basis.
When these are re-opened, under current guidance, we can accommodate a maximum of 6 attendees and 1 instructor per class. Due to these capacity restrictions, we will continue to provide virtual classes as standard, so that people have the choice whether to attend in person, dial in from home or access the classes at a more convenient time on catch-up!
When sessions also resume music volume will be reduced so that staff members do not need to shout, as per the guidance.
SPINNING / RIDE:
For the first 2 weeks we will be moving the RIDE sessions indoors. This will allow us to increase the numbers of attendees to 6 plus 1 instructor. We are presently working through the logistics of instructor availability and therefore there MAY be a slight alteration of times.
Further details will be sent out this week. You can be assured that spacing and social distancing will be adhered to in regards to placement of the bikes.
ON ARRIVAL AND EXIT
For the safety of our members and staff, we will be limiting the number of people in reception to one team member and one club member at any one time. At the start of your booked session, please form an orderly socially distanced queue outside the building and a staff member will greet you and take you through reception, supervising the changing of outdoor shoes, ensuring hand sanitiser is used and take your temperature. They will undertake this in as quick a fashion as possible to enable you the maximum time within the gym. They will then follow you through to the gym floor to supervise and undertake the cleaning procedures required. If you arrive late to your pre-booked session, a pager system will be available as usual to alert them to your presence.
CLEAN INDOOR TRAINERS
It is now be mandatory that all attendees will bring with them CLEAN ‘indoor only’ trainers. The expectation is for members and staff to change into these as you pass through reception and change again on exit. This is extremely important to avoid cross-contamination and bringing in potential viruses from the outside and back out of the building.
Start shopping now if you need a new pair, or be prepared to put a designated pair into the washing machine prior to your first visit.
TRACK AND TRACE DIGITAL ENTRY SYSTEM (CLUBRIGHT)
In order to satisfy our requirements to keep a track and trace system, during our closure we have installed a QR entry reader in reception.
On entry to reception, you will be required to scan your ClubRight QR code (located on your smartphone within the ClubRight app) which will unlock the door into the main gym and register your attendance in that booked session. Please note that if your session is not booked in, it will not allow you entry.
On exit, we will require you to re-scan your QR code to indicate that you have left the building and re-set our capacity numbers.
In addition to the full medical grade clean of all equipment and flooring, and full service and filter change of the air-conditioning units the we undertook last week, as per the government guidelines, it is now mandatory that MEMBERS must clean the equipment as they go. This is in addition to the increased cleaning procedures that staff will be required to do to the communal areas.
Extra spray stations and hand-sanitiser stations have been installed to facilitate this. Anyone not seen to be fully cleaning equipment will be asked to leave, as the safety of our staff and members is paramount to us and we absolutely do not want to be responsible for an increase in illness in the local area.
In addition to this, as many internal doors as possible will be propped open to avoid unnecessary touching of surfaces.
As per the guidelines, please arrive in your sports kit (with the exception of your indoor trainers which must be changed in reception). The changing rooms will be available for hand washing and toilet requirements only and will be limited to 2 people in at one time. NO showers or lockers will be available until further notice.
As a result of the lockers being ‘out of action’ please bring as little as possible with you (with the exception of your keys, smart phone, water bottles, clean indoor trainers and any medication such as inhalers etc.) We will have wire cages in reception to leave your spare belongings including your outdoor shoes and jackets, which have been designed to be easily sanitised between sessions by our staff.
Presently, the guidance states that is not mandatory that any user is required to use a face-mask providing adequate ventilation and air conditioning systems are utilised. We, of course will be offering masks to our staff to wear if they wish, however we will support them in their decision to wear them or not. If you wish to wear a face-mask you are of course welcome to bring your own.
If you feel generally unwell, have a raised temperature above 37.5 degrees, cough, aches, or have been in contact with anyone who is displaying symptoms of illness, then in line with current guidelines we ask that, for the safety of our team and other members you do not attend.
To facilitate our staff to avoid the need to handle cash payments and limit any potential risk of virus transmission, we will now be a cashless facility. The ClubRight system, now allows all members to store encrypted debit card details to purchase items such as refreshments, merchandise, home-equipment and memberships. All transactions will therefore need to be administered via the app (preferably), or via contactless payment.
Cups will be removed from the water station and you are encouraged to bring your own personal water bottle with you. We will have available disposable bottles of water to purchase.
DROP IN / £5 PAY AS YOU GO SUSPENSION:
Although we have suspended the £5 drop in sessions for the foreseeable future to adhere to government guidelines, we are offering one month fixed term memberships for both adults £50, students £40 and juniors £35, as well as our usual rolling monthly (and more cost effective memberships; see website for details). This usually serves much better value for money in almost all cases and allows for the booking of sessions 7 days in advance, as well as access to all of our virtual sessions too.
We have specifically not counted the creche within our maximum capacity numbers as we feel this is an area that must be looked at on an individual basis. For the first two weeks, we will not be re-opening the creche, to allow us time to ‘bed-in’ our new systems. We will in the first instance be contacting our previous parent and baby members to ask for their requirements going forward.
If you were previously not a parent and baby member, but this is a facility which you would like to utilise please get in touch so that we can assess demand. We are conscious again that it is the school holidays when demand usually reduces, and we are mindful of getting our creche manager away from her own children unnecessarily, if the demand isn’t there.
THOSE WITHOUT SMARTPHONES:
We understand that there is a VERY small contingent of members who do not own a smartphone. This does not stop you using the facilities. You can use the website to book your session via a desktop, laptop or tablet computer.
If this relates to you, please contact us, so we can put into place the logistics of how to allow you to access the facility.
If you wish to take advantage of the 7 day booking feature, please contact us asap so that we can ‘unfreeze’ you.
We of course would love it if you would re-activate your membership status. Please see our website for all the membership options currently available and get in touch asap so that we can get you re-instated and booking your sessions.
We hope that we have given you confidence in how we plan to re-open the gym in a safe manner, however we welcome any suggestion that you may have in order to make your time at On The Limit more productive.
Please understand, that all these measures, numbers, times, etc will be subject to weekly if not daily review, and as you can appreciate, this is a new and emerging situation for us all which may have to adapt as we go along.
We will of course be monitoring the updates from the Government and will increase numbers/session times as and when it is safe to do so (on a rolling scale) and when staffing levels allow also.
We hope that you can appreciate the difficult situation we are in and please be assured that we are trying to get to full capacity as soon as we are physically able to.
Keep an eye out on our social media channels for more updates and to see further videos on how we plan to implement these plans further.
May we again take this opportunity to THANK ALL the Staff, Instructors and of course you the MEMBERS for the support during the lockdown and we all very much look forward to seeing you soon back at On The Limit.
Kathryn and Adam
On The Limit